The cashier user is a simple, limited user for all employees. This user is available to all employees in the store. The cashier user displays a limited form with only the necessary information. Employees cannot send e-mails from this login, but can only save a case.
Here the employees can create cases, and retrieve the necessary information about the different cases.
Administration user is for the person who processes the cases, such as case/claim manager and store manager. This login gives the responsible person a full overview of all cases, chat with the parties involved, such as customer, supplier, repairer and factory, statistics etc.